Emotional Intelligence and Human Relations, Necessity in Leadership

By Matthews Otalike /  01/02/25

Gone are the days in the Catholic Charismatic Renewal when even those called to serve others in leadership shy away in fear of unworthiness and in genuine humility. Some cried when nominated and elected and others even travel out so as not to be elected leaders in the CCR. They pray for others to be chosen but not themselves because they honestly felt unqualified to lead God's people. Such people were counseled and encouraged to take on leadership as God's call. When they eventually gained the courage and worked with others in their teams, God used them mightily.

The times have changed. Today in the Catholic Charismatic Renewal in Nigeria at all levels from prayer group to the level, people angle, lobby and campaign to get into leadership position (not service). It is there. It is open. Those whose tenure is to end, ensure they become "kingmakers" to install those after their own heart and not God's choice. Members of the Renewal see the rot and lament the lost days and years of genuine leadership. Painfully, those who set their sights on leadership in the Renewal are prepared and do anything and everything to get into leadership. I thought it necessary to remind us all that there is more to leadership generally than being in a position to sign away money of the organization.

Leadership is not just about making decisions, setting goals, or driving results. At its core, leadership is about people. The most effective leaders understand that success is deeply tied to their ability to connect with others, inspire trust, and foster collaboration. This is where emotional intelligence (EQ) and human relations come into play. In today’s fast-paced, interconnected world, these skills are no longer optional; they are essential for effective leadership. 

 What is Emotional Intelligence?

Emotional intelligence, a term popularized by psychologist Daniel Goleman, refers to the ability to recognize, understand, manage, and influence emotions—both in oneself and in others. It consists of five key components: 

1. Self-awareness: Understanding your own emotions, strengths, and weaknesses.
2. Self-Regulation: Managing your emotions and impulses effectively.
3. Motivation: Being driven by intrinsic goals rather than external rewards.
4. Empathy: Recognizing and understanding the emotions of others.
5. Social Skills: Building and maintaining healthy relationships.

Leaders with high emotional intelligence are better equipped to navigate complex interpersonal dynamics, resolve conflicts, and create a positive work environment. 

 Why Emotional Intelligence Matters in Leadership 

 Builds Trust and Credibility

Leaders who demonstrate empathy and self-awareness are more likely to earn the trust of their teams. Trust is the foundation of any successful relationship, and without it, leaders struggle to inspire loyalty or motivate their teams. When employees feel understood and valued, they are more likely to go the extra mile. 

 Enhances Communication

Effective communication is a cornerstone of leadership. Leaders with high EQ are skilled at listening actively, reading nonverbal cues, and tailoring their messages to resonate with their audience. This reduces misunderstandings and fosters a culture of open dialogue. 

 Drives Followers/Employees Engagement

Employees don’t leave companies; they leave managers. Leaders who lack emotional intelligence often fail to connect with their teams, leading to disengagement and high turnover. On the other hand, emotionally intelligent leaders create an environment where employees feel heard, supported, and motivated to contribute their best work. 

4. Improves Decision-Making

Emotionally intelligent leaders are less likely to make impulsive decisions driven by stress or frustration. Instead, they approach challenges with a calm, rational mindset, considering both the emotional and practical implications of their choices. 

 Fosters Collaboration and Teamwork

Leadership is not a solo endeavor. It requires the ability to bring people together, resolve conflicts, and align diverse perspectives toward a common goal. Leaders with strong social skills and empathy are adept at building cohesive, high-performing teams. 

 The Role of Human Relations in Leadership

Human relations, the art of interacting with others positively and productively, goes hand in hand with emotional intelligence. A leader’s ability to build and maintain strong relationships is critical to their success. The reason is simple: 

1. Creates a Positive Work Culture

Leaders who prioritize human relations foster a culture of respect, inclusivity, and collaboration. This not only boosts morale but also enhances productivity and innovation. 

 Encourages Employee Development

When leaders take the time to understand their team members’ strengths, weaknesses, and aspirations, they can provide personalized guidance and support. This helps employees grow and reach their full potential. 

 Resolves Conflicts Effectively

Conflicts are inevitable in any workplace, but leaders with strong human relations skills can address them constructively. By listening to all sides and finding common ground, they turn conflicts into opportunities for growth. 

 Strengthens Organizational Loyalty

Employees are more likely to stay with an organization where they feel valued and respected. Leaders who excel in human relations create a sense of belonging that reduces turnover and strengthens organizational loyalty. 

How to Develop Emotional Intelligence and Human Relations Skills 

The good news is that emotional intelligence and human relations skills can be developed with practice and intention. Here are some strategies for leaders: 

 Practice Self-Reflection: Regularly assess your emotions, reactions, and interactions with others. Journaling or seeking feedback from trusted colleagues can help.

1. Cultivate Empathy: Try to see situations from others’ perspectives. Ask open-ended questions and listen without judgment.
2. Manage Stress: Develop healthy coping mechanisms, such as mindfulness or exercise, to stay calm under pressure.
3. Improve Communication Skills: Focus on active listening, clarity, and empathy in your interactions.
4. Invest in Relationships: Build genuine connections with your team members. Show appreciation and celebrate their successes.

Conclusion

In a world where technology and automation are reshaping the workplace, the human element of leadership remains irreplaceable. Emotional intelligence and human relations are not just "soft skills"; they are critical competencies that distinguish great leaders from good ones. By prioritizing these skills, leaders can create a positive, productive, and inclusive environment where both individuals and organizations thrive. As the saying goes, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Leaders who master emotional intelligence and human relations leave a lasting impact, not just on their teams, but on the world. 

 Call to Action: 

If you’re a leader looking to enhance your emotional intelligence and human relations skills, start today. Reflect on your interactions, seek feedback, and commit to continuous growth. Your team and your future self will thank you.